Bookings, Deposits, Payments
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Only one discount code may be applied per booking. If multiple codes are used, all additional discounts will be removed, and only the first valid code will be honoured.
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Some booking types require full payment at the time of booking. Others require a minimum 50% deposit to secure the slot. Please note that all deposits are strictly non-refundable, regardless of the circumstances.
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If you need to reschedule your booking, we may be able to move it to an alternative date, but this is not guaranteed. If we’re unable to accommodate a date change, the booking will be treated as cancelled, and your deposit will be forfeited.
- In the event of a no-show or same-day cancellation, the full amount of the booking will be charged, and no refunds or credits will be issued.
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For guests requiring the assistance of a carer, please note that carers are responsible for the individual in their care at all times. While our marshals are on hand to help with aspects of the game, they are not able to assist in any other way.
- Customers who arrive late risk missing part or all of their game session(s). In such cases, no refunds will be given.
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In the event of cancellation, your 50% deposit will not be refunded.
- By confirming your booking, you agree to these terms and accept that deposits are non-refundable and non-transferable.
- We reserve the right to transfer bookings to another date at our discretion.
Consumer Contracts Regulations
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, there is no statutory right to cancel bookings for services scheduled on a specific date or time. This includes all event, activity, and party bookings made with us.
As such, the 14-day cooling-off period does not apply to any of our bookings. All bookings are considered final, non-refundable and non-transferable, unless otherwise stated in our terms.
By proceeding with a booking, you acknowledge and accept that the service is tied to a specific date and agree to waive any cancellation rights under these regulations. These terms apply to all bookings, whether made online, over the phone, or in person.